Attentive® is the marketing platform that knows personalized customer experiences require both powerful technology and the right people behind it. We help brands unify and deliver personalized SMS, email, and push experiences that drive authentic relationships and revenue growth.
Customers want to stay informed about the status of their orders. By integrating ShipBob with Attentive, you can provide automated updates at key stages, including ‘order created,’ ‘order shipped,’ ‘order in transit,’ ‘order delivered,’ and ‘shipping exceptions.'
Sending proactive notifications can cut down on ‘Where Is My Order’ (WISMO) inquiries. This integration automates the communication process, significantly lowering the number of customer support tickets needed.
Providing customers with updates starting from the moment they place their order until the box is in their hands creates a seamless and enhanced customer experience. This consistent communication builds trust and satisfaction, which will encourage customers to return for future purchases.